Returns & Exchange
Not quite right? We've got you.
We want you to love your Zenara pieces. If something isn't quite right, here's how exchanges and returns work.
7-Day Exchange
If your size or fit isn't right, you can request an exchange within 7 days of receiving your order — provided the item is:
- Unworn and unwashed
- In its original condition with all tags attached
- Free of perfume, makeup marks, or any signs of use
How to Request an Exchange
- Message us on WhatsApp or email support@zenara.pk within 7 days of delivery.
- Tell us your order number, the item, and the size you'd like instead.
- We'll confirm availability and share the return address.
Exchange Shipping
For size exchanges, shipping is shared: you cover the cost of sending the item back to us, and we cover the cost of sending your new size out.
Damaged or Incorrect Items
If you receive a damaged, defective, or wrong item, we'll make it right at no cost to you. Simply send us a photo on WhatsApp within 48 hours of delivery and we'll arrange a free replacement immediately.
Refunds
Zenara operates on an exchange-first basis. Refunds are offered only where an item is damaged, defective, or incorrect and a suitable replacement is not available. Approved refunds are processed to your original payment method or via bank transfer for COD orders, within 7–10 business days.
Non-Exchangeable Items
For hygiene reasons, the following cannot be exchanged unless faulty:
- Items marked as final sale or clearance
- Items that have been worn, washed, altered, or damaged after delivery
Need Help?
Our team is one message away on WhatsApp, usually replying within a few hours.