Privacy Policy
How we handle and protect your information.
Your privacy matters to us. This policy explains what information we collect, how we use it, and your rights.
Information We Collect
When you shop with Zenara or contact us, we may collect:
- Contact details — name, phone number, email, and delivery address.
- Order information — items purchased, order value, and payment method (e.g. Cash on Delivery).
- Technical data — basic browsing information collected automatically by our website and Shopify to help the store function and improve.
How We Use Your Information
- To process, pack, and deliver your orders
- To contact you about your order or respond to your enquiries
- To arrange exchanges, replacements, or refunds where applicable
- To send you offers and updates — only if you've subscribed to our newsletter
- To improve our products, service, and website experience
Sharing Your Information
We share your information only where necessary to run our business — for example, with our courier partners to deliver your order, and with Shopify, which powers our store. We do not sell your personal information to third parties.
Data Security
Your order is processed through Shopify's secure, encrypted checkout. We take reasonable steps to protect the information you share with us.
Marketing Communications
If you've subscribed to our newsletter, you can unsubscribe at any time using the link in any email, or by messaging us. We'll never add you to marketing lists without your consent.
Your Rights
You may request to access, correct, or delete the personal information we hold about you. To do so, contact us at support@zenara.pk.
Contact Us
For any questions about this Privacy Policy or your data, reach us at support@zenara.pk or on WhatsApp.